The Team

Senior Management Team


Louise Jarvis

Chief Executive

Louise has extensive experience working with international NGOs and charities to develop systems, procedures and operations for major projects. She has worked and lived in Chad as a Programme Manager, overseeing the education programmes locally and in four refugee camps across East Chad. Louise has been involved with Baca since its conception in 2006 and she brings the unique ability to hold ‘big picture’ strategic thinking with managing the details needed to make project and programmes a reality. She is a trained teacher, an Ergonomics graduate and is currently working towards a masters in Development Management.


Jimmy Zachariah

Service Director

Jimmy has direct responsibility for the support functions of Baca. He leads the support team to deliver high quality care to young people. Born in India and raised in Kuwait, Jimmy came to the UK as a student. He has the unique experiences of adjusting to culture in the UK and brings this into his everyday work at Baca, helping young people adjust to cultural shock and integrating well into the communities around them. He has expertise in legal issues surrounding asylum and is passionate about mentoring young people to be all that they can be.


Andrea Dando

Finance Director

Andrea is a Chartered Accountant and has worked extensively in private companies such as Rolls Royce and PriceWaterHouse.  She has worked with Baca since 2008 and has financially managed the charity through growth and significant change bringing the financial rigour and challenge that has built the foundations of the organisation. 

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Sue Smout

Business Development Director

Over the last ten years, Sue has gained extensive experience in the voluntary sector, having managed a charity based in Leicester. She has proven experience of creating income streams through successful funding bids and pioneering a social enterprise. She is passionate about helping to create opportunities which enable the young people to have restored hope and to reach their potential.


Sarah Cromie 

Sarah Cromie

Chair of Trustees

Dr Sarah Cromie is a Senior Lecturer in HR Management and Development at Loughborough University having worked extensively in management and leadership settings in the private, third and public sector for over 6 years. She is the Loughborough University’s MBA Sustainability Champion and is heavily involved in the Business and Economics School as a guest lecturer in international business, business ethics and international HRM. Sarah also works as an external consultant delivering workshops on Equality and Diversity and Leadership and Management to private firms and local authorities. Sarah is passionate about strategic management underpinned by excellent HR management.


Rachel Haynes


Rachel has been working in the voluntary sector for more than 30 years, with many years’ senior experience, leading international teams in project management, fundraising strategy, contract compliance, HR and programme management systems. Rachel worked with Refugee Action and the British Red Cross on reception and resettlement programmes for Vietnamese and Bosnian refugees in the 1980s and 90s.  Since 1994 she has specialised in international development, supporting the funding and management of projects and programmes with development partners across Africa and Asia.  Now a freelance consultant and trainer working with a wide range of international development NGOs in the UK, she has previous experience of trusteeship with both national and international development charities.   Excited about learning, in recent years Rachel completed postgraduate degrees in Development Management from the OU, and Gender and International Development from Warwick University. Rachel also serves on the Baca HR Trustee Sub Group

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Izzy Neale


Having worked with young people in various settings within state schools and the charity sector for the past 15 years, Izzy currently works for TwentyTwenty, a youth charity within the East Midlands, which works with disengaged and disadvantaged young people to see them go on to have long-terms sustained employment. In her role as Operations Manager for the charity, Izzy sits on the Senior Leadership team, contributing to the development of the charity's strategy. During her time at TwentyTwenty Izzy has researched and reported into various Think Tanks in London around issues facing young people. This has seen her work with vulnerable and disengaged young women being recognised and published in House of Lords and Centre for Social Justice reports.  A graduate of the Open University, Izzy is also a qualified Person-Centred Therapist. This has seen her develop therapeutic work within TwentyTwenty, as well as researching the potential effects of counselling within the Ugandan culture, where Izzy has made several visits over a period of ten years to work at a remote school with children experiencing trauma.  Izzy also serves on the Baca HR Trustee Sub Group

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Adrian Masters


Adrian supports small and medium sized voluntary and community sector organisations through his own consultancy business, Montgomery Masters Ltd. Specialising in strategic and business planning, funding strategy and evaluation, his work is primarily with organisations serving those that are homeless, vulnerably housed, are refugees, asylum seekers and/or facing multiple disadvantage.
Prior to this Adrian spent 15 years in the private sector primarily in marketing. He moved to the voluntary sector in 2000 and his work has included launching a housing orientated community business and leading the communications and marketing team of Us (formerly USPG), an international development and missions charity.  Adrian is also a Lloyds Bank Foundation Enhance consultant, has an MSc in Voluntary Sector Management and is a regular volunteer at the Nottingham Night Shelter. Adrian serves on the Baca Fundraising Trustee Sub Group


Tony Buttler


Tony is a former English teacher and was Vice Principal of Bosworth Community College (now Bosworth Academy) for 22 years. Responsibilities included pastoral care and safeguarding, staff development and financial oversight of the College budget. Since retiring from full-time employment in 2012, Tony has worked with trainee teachers at Nottingham Trent University, as a CPD presenter for an examination board and as a volunteer at Citizens Advice Charnwood.  Tony also serves on the Baca HR Trustee Sub Group


Mark Vyner


Mark Vyner is Head of Service Contracts at Christian Aid. This involves tendering for, and strategic and risk oversight of, large scale contracts funded by institutional donors such as the UK government. Having overseen multi million pound contracts in Sierra Leone and DR Congo he currently has responsibility for two, one being the SABI programme in Sierra Leone and the other STAR Ghana in Ghana.  Before joining Christian Aid he had over 20 years of experience in the accountancy profession as a qualified Chartered Accountant, latterly as a partner with Grant Thornton, alongside significant involvement in large projects, staff management and leadership in professional environments. Mark also serves on the Baca Finance and Fundraising Trustee Sub Groups. 


Grahame Boocock


Grahame worked for a major UK Bank for 8 years, before moving into academic life.  For 25 years, he was a Lecturer and then Senior Lecturer at Loughborough University.  He taught on a wide range of programmes, specialising in banking and finance, entrepreneurship, and innovation.  He published around 50 articles in academic and professional journals.  He achieved his PhD in 2011, about 30 years too late for his career prospects but a source of great personal satisfaction.  Since taking early retirement at the end of 2012, Grahame is still involved with the University, mainly in visiting students on placement.  He believes passionately in maximising the employment prospects of young people. Grahame also serves on the Baca Finance Trustee Sub Group

All Staff


Our dedicated and passionate staff team all have an enhanced DBS (formally CRB) and are appropriately vetted before joining Baca.  Our core training package includes:

  • Child Protection
  • Emergency First Aid
  • Food Hygiene
  • Data Protection
  • Confidentiality
  • Support Working
  • Health and Safety
  • Equal Opportunities

Support Team

Baca's Support Team is made up of extremely passionate and experienced practitioners with extensive understanding of the issues that surround young people who are seeking asylum, refugees, and young people who are victims of trafficking or are at risk of trafficking.  We have staff members who have been Senior Youth Workers, Connexions Advisors, worked overseas in safe houses or have sought asylum themselves.  This experience brings significant depth to the work we do.  Many of our Support Team are studying or have studied in degrees and professional courses that are directly relevant to young people such as Youth Work and Counselling bringing theoretical understanding to the everyday work of Baca.

Our Support Team staff members are trained in Working with Challenging Behaviour, Mental Health Awareness, Drugs Awareness, Suicide Awareness, Multi Faith Awareness, Lone Working as well as specialism in Trafficking and Asylum. 


Education Team

Our Education Team consists of two qualified ESOL teachers with extensive experience of working with vulnerable young people from different cultures in an English learning context.  Within the team they have developed a specialist course tailored specifically for asylum seekers and trafficked children who have just arrived into the UK and have no or little knowledge of English.  This highly successful course links with foundational living skills enabling New Arrivals to achieve a level of English and a thorough understanding of English culture that will enable them to positively engage in mainstream education in the future.


Office Team

No work is possible in Baca without the back up of a dedicated office team that are able to ensure our finances are in order and all the required resources are available both within the young people's houses and at the office.



Baca is served by a number of volunteers who are able to bring their gifts and skills to the charity and support the work being done.  All volunteers, like staff, have an enhanced DBS (formally CRB) and are interviewed and inducted before starting any work with the young people.